TRY IT FOR FREELOGIN

Actively Listening

...online reputation management advice, monitoring tips, and updates from the Trackur team

Is your online reputation ready for digital shrinkage?

In my recent discussion with Martin Brossman, I mentioned the concept of “digital shrinkage.” For those of you not familiar with the retail term “inventory shrinkage,” it might be good to get that baseline definition: The loss of inventory that can be attributed to factors including employee theft, shoplifting, administrative error, vendor fraud, damage in transit or in store and cashier errors that benefit the customer. In the traditional retail industry, shrinkage is calculated and accepted as a cost of doing business. It can be mitigated with checks and balances, but for the most part, retailers accept that 1 to 3%

Get Trackur CEO Andy Beal’s new reputation management book for just 99 cents! Ends today!

Just a quick note to let you know that my new book, Repped: 30 Days to a Better Online Reputation, is currently on sale for just $0.99 for the Kindle version. If you’ve not yet picked up a copy, I promise you’ll find at least one lightbulb tactic that will be worth the dollar you spent. You’d better hurry though. The sale ends tonight! Grab your copy here.

Costco discovers that political perception can become reputation reality

The Washington Times has a piece that highlights the importance of not only realizing the dangers of bringing politics into your business decisions, but the dangers of making a decision that simply appears political. As Ben Carson describes, the former CEO of Costco “made no secret of his profound admiration for President Obama and his policies.” So, when a new book criticizing the president was pulled from Costco’s shelves, many customers assumed it was a politically motivated decision. That wasn’t the case: Because of Mr. Sinegal’s very public support of Mr. Obama, the recent withdrawal of the book “America: Imagine a

For a limited time only, free Apple stuff with select Trackur plans

Last year we held a “Christmas in July” sales event and it was very popular, so we’re bringing it back for a few days. Between now and the end of July, you can get 12 months for the price of 11 on either our Premium or Ultimate plans and score the following: Premium Plan = Free iPad Air Ultimate Plan = Free iPad Air, iPad Mini, and iPod shuffle! Not only do you get one the easiest and powerful social media monitoring tools available, but you lock in a discounted price for the year AND get some cool gadgets for free!

New report reveals the star rating too low to trust local business reputations

When it comes to spreading the word about your local business’s great reputation, asking customers to recommend you is not the way to go. Your impressive Facebook Page, parallax scrolling website, and funny Instagram pics are not going to improve your online reputation without something solid to back it up. According to BrightLocal, consumers recommend local companies primarily based on whether they were reliable and professional: On the flip side, consumers researching local businesses are becoming more discerning. Compared to 2013, consumers are reading more reviews before they feel they can trust a local business: Lastly, for those of you

KLM’s World Cup tweet runs afoul of one very important reputation rule

After Delta took a beating on Twitter for its World Cup tweet, you’d think that other companies would learn from their lesson. I guess KLM was at lunch, while the rest of the world took offense, because, after the Netherlands beat Mexico in the World Cup, it posted this to Twitter: Now, I’ve said this many times before, but I’m going to type it really slow, so that it sinks in It’s not your own audience that you need worry about offending, it’s everyone else. Time and time again, we see companies that post something that I’m sure the social media

Positive, negative, & neutral percentages at a glance

While your Trackur dashboard makes it easy for you to see the sentiment of any result–positive, neutral, negative–we continually strive to make your life easier. Today, we’re adding an at-a-glance sentiment score for each of your saved searches. Now, instead of trying to figure out the overall sentiment for your saved search, you can quickly and easily see a summary. Et voila! We hope this small improvement helps you to keep an eye on the overall tone–and warn you of any dangerous shifts in sentiment.

When “Free” kittens hurt your credibility

There I was, enjoying my deviled eggs, mac & cheese, and every other type of food that probably shouldn’t be sitting out all day in warm weather, when I heard an interesting story about reputation management. Granted, Tennessee family reunions normally consist of tales of 10-point bucks that got away, summers playing in creeks, and how uncle “so and so” first met “your aunt southern belle.” When the story of reputation, credibility, and the effect of giving away something for free, came up, I was as shocked as anyone. Here’s how the story was told: When a particular family member had