Category Archive for ‘Advice’

Google Reputation Repair Kit infographic

If ever you need to repair a damaged Google reputation, our sister company Reputation Refinery has you covered. If you want to try and fix your search engine reputation yourself, this infographic has a lot of great pointers. Head over to Reputation Refinery’s Google Reputation Repair Kit infographic.

86% would pay more for a service provider with positive reviews

A couple of years ago, we started adding review sites to our social media monitoring and new research from Software Advice explains why. In fact, a single chart from their research explains why: Eighty-six percent of respondents would pay more for a residential service provider with higher ratings and reviews. More interesting findings in the Slideshare below:   Software Advice IndustryView: Power of Online Reviews for Residential Services from Software Advice

How Twitter CFO Anthony Noto just vindicated us all

Vindication! Vindication for all of us that have accidentally tweeted something publicly when we meant for it to be sent as a direct message on Twitter. I’ve done it. You’ve likely done it. And now, Twitter’s own CFO has gone and done it! Let this serve as a PSA that you should never put anything in a DM that you would not want to be seen by the public. Not only could the recipient tweet it out, but those fat fingers of yours could accidentally share that private message with the world!

Infographic helps you decide how & when to respond in social media

So you’re using Trackur’s social media monitoring dashboard to keep track of conversations about your brand. What do you do when you discover something that might need a response? This infographic from Bplans will help guide you through the decision process for handling either a positive or negative social media mention.

New England Patriots’ Twitter automation turns racist

As part of my Reputation Roadkill presentation at Internet Summit, I specifically warned of the dangers of automating Twitter responses–explaining that they can lead to undesired consequences. Not 36 hours later did someone from the audience share with me how the New England Patriots had apparently suffered outrage at the hands of Twitter automation. In an effort to thank each fan that helped them reach 1 million followers, the NFL team tweeted a thank you to each new follower. It looked like this: That’s a lot of fans to thank, so it’s no surprise that they decided to automate the

How being thankful can help your reputation

In today’s fast paced technology driven world, many people often feel like their favorite brands don’t know them past the dollars they’re spending.  Even favorite brands can miss the mark on recognizing customers, clients, and even vendors.  Taking some time out of your day to let people know that you’re grateful for them will not only make them feel good, but it will make your day brighter as well. How do you let your customers or business partners know that you appreciate them?  Often, a simple thank you is enough to brighten someone’s day.  Simply calling customers out by name

Five ways you may be pushing customers away

If you’re reading this, there’s a pretty good chance that you’ve either sent or received a sales pitch recently.  Sometimes they’re disguised as “networking opportunities” or “partnership proposals”, but the message is usually the same: You have something we want, so how can we get it?  That something can be money, services, recognition, or even an affiliation with your brand.  If you’re on the receiving end of these so called opportunities, it’s usually pretty easy to wade through which choices are good and which ones may not get you very far.  If you’re not sure, ask someone you trust.  Unfortunately,

Should you worry about Google+ for your online reputation?

In a recent interview with Mel Carson, I discussed a number of online reputation management topics. In particular, how can you help your CEO dip his toe in social media and, is it worth building your Google+ network? Watch the video below to discover my thoughts…