Earlier this week, a video hit the front page of Reddit that showed a not-so-savory side of a Golden Corral restaurant kitchen. I’m sure no one expects a whole lot from the kitchen of a discount buffet chain, but the series of images and YouTube videos that an employee shared show what I’m guessing are more than a few health code violations.
Titled “Just an average day for a Golden Corral waitress,” the images show a filthy dish-washing area overflowing with trash and dirty dishes. If the pictures aren’t enough to make you question whether dining at this establishment is a good idea or not, the videos that surfaced shortly after showing food being stored in the dumpster enclosures will likely have you reconsidering saddling up to the Corral for some chow.
Both current and former employees of the buffet chain are commenting on the posts and videos in droves, many in varying forms of agreement with the accuracy of the claims about state of the restaurants made in the videos. The employee that created the videos claims that he contacted the local health department in addition to the corporate office of the restaurant chain, with little to no assistance or response from either office.
After waiting a few days to respond, Golden Corral decided to take to social media. Can you guess what they said?
I’ll give you a minute. I bet you can write the responses for them.
If you said “this food was not served to customers, it was properly disposed of immediately” or “the manager involved in the improper storage of food was terminated for failing to follow approved food handling procedures,” you are correct! Comments just like these were posted both on the YouTube videos and on the corporate Twitter feed.
So, let me get this straight. They did nothing wrong, the kid was scamming them for money, they did nothing wrong, and yet they fired a manager? Did they mention that they did nothing wrong? But they threw the food away?
I’m guessing that the people that dare to ride on over to the Corral for some grub aren’t expecting gleaming kitchens and premium beef, but this exposé certainly isn’t going to do their reputation any favors. The confusing statements being made by the company on social media are also not helping them out at all. Haven’t they learned from those who have been skewered on social media before them? Golden Corral people, if you’re reading this, here’s some free advice: Own your mistake, apologize, tell people how you’ll make it right. Stop with the blaming and excuses. No one cares. They want to know how you’re going to fix the problem moving forward.
So, what’s for lunch today?