How do I get my free Trackur account?
We offer our Trackur Free plan with one saved search. Simply register for a new account at http://track.trackur.com/register/signup.php. When you get to Step Two, ignore the paid options and click on "Trackur Free" to get started.
What sources of news does Trackur monitor?
Trackur covers just about every mainstream and social media outlet on the web. Newspaper articles, magazines, blogs, images, video, and Twitter are just some of the types of content Trackur monitors. With our Trackur Premium or Ultimate plan, you can even upload any RSS feed that you think we may be missing.
Why should I use Trackur when Google Alerts is free?
Google Alerts only monitors content available through one of Google's search engines. Trackur monitors many more web channels than just Google. In addition, Trackur allows you to save items, sort them, share them via email, and subscribe to an RSS feed--Google Alerts offers none of these features.
Lastly, for every item discovered, we show you how much of an influence they have on your reputation.
In fact, Trackur has been called "Google Alerts on Steroids!"
Why isn't Trackur showing me a blog post/tweet that I know was previously published?
While we would love to keep an archive of everything ever published to the web, we simply don't have the ability to do so. When you first enter your search query, Trackur shows a snapshot of results from the past few days. Once you save your search, Trackur will discover any newly published items.
What does "saved searches" mean?
Each plan limits the number of saved searches you have active at any time. In order to have Trackur conduct a thorough search of the web every 30 minutes, you need to save your search. If you do not save your search, you will only ever see a small selection of results.
Why does Trackur's sentiment analysis show "neutral" for every result?
Unfortunately, automated sentiment analysis is notoriously inaccurate. Many studies have shown that computers are not yet able to fully determine the sentiment or tone of the human language. Not only is sarcasm disregarded, but what you may believe to be negative to your reputation, a computer may think otherwise.
With this in mind, we offer manual sentiment tagging. If you wish to mark a discovered result as negative or positive, simply click the corresponding color. If you'd rather not worry about sentiment tagging, you can simply ignore this option.
Does Trackur support Spanish or other languages?
While Trackur offers global coverage, and is able to display results in many languages, we only officially support English.
View the full list of FAQs here.
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